Return Policy

We accept returns. You can return used or unused items with the original packaging within 30 days of your purchase (receipt or proof of purchase if purchased in-store). If 30 days or more have passed since your purchase, we cannot offer a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within 3 days, whether you are eligible to a full refund. If you are eligible to a refund, we will refund your full purchase price and a credit will automatically be applied to your original method of payment.

To make a return, please contact us and ship the item to: 

Suite 526 - 1231 Pacific Blvd, Vancouver, BC, V6Z 0E2, Canada.

To follow-up on the status of your return, please contact us.

 

Exchanges 

We exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us with details of the product and the defect. You can send the item you consider defective to:

Suite 526 - 1231 Pacific Blvd, Vancouver, BC, V6Z 0E2, Canada.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

 

Shipping

To return the item you purchased, please mail it to:

Suite 526 - 1231 Pacific Blvd, Vancouver, BC, V6Z 0E2, Canada.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid by you. You are responsible for any loss or damage during shipment. We cannot guarantee that we will receive your returned item. Shipping and handling charges are not refundable.

Search